BBB primarily handles complaints relating to marketplace transactions for customers who want a resolution, such as a refund, a repair, or a replacement. This process is free to consumers and businesses.

Is a BBB complaint worth it?

Because the BBB archives information about businesses, unanswered complaints are considered unflattering by consumers. Therefore, it is advisable that companies deal with complaints to keep their business records clear and so that it doesn’t dissuade future potential customers.

What happens if a business does not respond to BBB complaint?

Consumer will be notified of the business response when the BBB receives it and will be asked to respond. If the business fails to respond, the consumer will be notified. Complaints are generally closed within approximately 30 calendar days from the date filed.

What to do if a business complains to the Better Business Bureau?

If the business responds to a complaint but the customer remains dissatisfied, BBB may request a second response from the business. BBB staff will also consider whether mediation or arbitration should be offered. Dispute Resolution services vary by region. Please contact your local BBB office for details on the programs offered.

What happens if you file a complaint with the BBB?

When you place a complaint with BBB, they send a correspondence regarding your problem to the business’s address. The business has 30 days to respond. If the business does not respond, there is nothing much BBB can do to force the business to take notice. After a certain period of time the complaint is closed, even if there is no resolution!

Do you have to give your contact information to the Better Business Bureau?

They also accept complaints against charities and non-profits. Because the BBB will not process anonymous complaints, you will be required to provide your contact information in any complaint you file with them. Additionally, BBB complaints must include a company name and enough information to forward the complaint to the company.

What can the Better Business Bureau do for You?

For consumers, perhaps the greatest usefulness of the BBB is its complaint process. When you have a dispute with a business, you can file a complaint against it with the BBB, which will contact the company on your behalf and try to mediate between yourself and the business.