Telecom Billing is a process of collecting usage, aggregating it, applying required charges and finally generating invoices for the customers. Telecom Billing process also includes receiving and recording payments from the customers.

What are the different types of charges under billing in telecom?

Bill Process All types of charges (initiation, installation, periodic, suspension, termination, etc.,) applicable for the customer’s products and services. If there is any refund or any other charges applicable.

What is Dunning in telecom billing?

Dunning is the process of methodically communicating with customers to ensure the collection of accounts receivable. Communications progress from gentle reminders to threatening letters and phone calls and more or less intimidating location visits as accounts become more overdue.

What is rating in telecom billing?

Rating is the process of determining the charge/price of individual events. For example, the price for 2 minutes call is 0.80 INR with the rate of 0.40 INR per minute. Rating Engine, which is part of the Billing system, carries out this rating function.

What is a billing process?

Billing is defined as the step-by-step process of requesting payment from customers by issuing invoices. An invoice is the commercial document businesses use to request payment and record sales.

What is billing system?

A billing system is a combination of software and hardware that receives call detail and service usage information, groups this information for specific accounts or customers, produces invoices, creates reports for management, and records (posts) payments made to customer accounts.

What is the difference between invoicing and billing?

An invoice is sent, while a bill is received. When you send an invoice to a customer, the customer then receives it as a bill- it’s all about the perspective. In short, an invoice means you are requesting money, and a bill means that you are required to pay for something.

What is bill rating?

Rating refers to the process of translating metering data into invoice items for a customer based upon the pricing plan they’ve chosen. Rating or “rate columns” are often used in telecommunications industry. This enables them to offer usage-based pricing models.

How are credit classes defined in Telecom billing?

Keeping the same concept, operators define different credit classes, which they use to classify their customers and associate different credit and collection actions. The credit class defines a category of the customer and associated risk of revenue can be taken with that customer.

When to contact Credit Control Department for payment?

Contact the customer by phone a few days before the invoice is due for payment. If you haven’t spoken to the accounts department before, introduce yourself and get a contact name, so you know whom to speak to in the future. When you call regarding credit control, confirm the following: Has the invoice has been received?

What do you need to know about credit control?

Many businesses include a copy of their standard terms and conditions of sale on their website. Always state clearly on sales invoices the payment terms which have been agreed. If your customer has quoted a purchase order number, ensure it is included, or it might be returned to you unpaid.

When do you use event based credit control?

An event-based credit control process uses events as charging mechanism. Event-based charging is typically used when units are not continuously consumed, e.g. a user sending an MMS. In order to support Credit Control via Diameter, there are two Diameter messages, the CCR (Credit Control Request) and the CCA (Credit Control Answer).